We’re going to use a program called Splashtop SOS so I can see your screen and help you with your computer. It’s like I’m sitting next to you, guiding you through the process and allows me to control your computer during the help session. (Once this session is over I will not have access to your computer.) Let’s get started!
1. Opening the Web Browser:
- First, open your internet browser (Google Chrome
, or Edge
, or FireFox
, ).
- Click on this link: Click here to download the Splashtop Application It will automatically download the necessary file.
2. Deploying Splashtop SOS:
- After the download is complete, you can find the file either at the bottom-left corner of your browser or, in most cases, in the upper-right corner.
- For Google Chrome
- down arrow in the top-right, it will be to the left of the three dots beneath the X
- The file will likely be named “SOSDownload.exe” or something similar.
- If you see the arrow but not the file, click on the arrow, then on the download.
- If you can’t find the downloaded file, click on the three dots under the “X” in the upper-right corner.
- find and select “Downloads” (left click)
- you should see your file there. “SOSDownload.exe”
- For Google Chrome
Step 3 getting to the session code:
- Click on the downloaded file to open it. You might see a message asking, “Do you want to save this program?” Choose “Yes”.
- Then, a security prompt may ask, “Do you want to allow this app to make changes to your computer?” Respond with “Yes”.
4. Sharing Your Session Code:
- After the program opens, it will display a 9-digit number. This is your session code, which allows me to connect to your computer and assist you.
- Tell me that number and I’ll be able to remotely connect to your computer to provide help.
Don’t Worry:
- If any step doesn’t go as planned, don’t worry! Take a deep breath, and we can try again. You’re doing just fine.
- Remember, only share your session code with me, and no one else. This keeps your computer secure.